Refund policy

Our Guarantee

Not loving your order? Reach out within 14 days of delivery and we'll make it right - refund, replacement, or store credit. Just contact us at support@burreato.com and let us know what's going on.

Since most of our products are made to order, we typically don't need the item shipped back for a refund or replacement - just tell us what happened (photos help if it's a print issue, damage, or defect) and we'll sort it out from there.

Damages and issues
Please inspect your order upon arrival and contact us right away if an item is defective, damaged, or if you received the wrong item, so we can make it right as quickly as possible.

Missing packages (stickers)
Our stickers ship via standard USPS mail to keep shipping costs low, which means these packages don't include tracking. Most orders arrive within 5-10 business days, but if it's been longer than that and your stickers haven't shown up, reach out to us at support@burreato.com.

If it's been at least 3 weeks since your order shipped with no sign of it, we'll send a replacement or issue a refund - no questions asked.

Exceptions
We can't offer refunds or replacements on sale items or gift cards.

Exchanges
Want a different size, color, or design instead? Reach out at support@burreato.com and we'll help you get squared away - either a straight swap or a refund so you can reorder what you actually want.

Refunds
If a refund is approved, you'll be refunded to your original payment method within 10 business days. Please note it can take your bank or card provider some additional time to post it on their end.

If more than 15 business days have passed since your refund was approved and you still don't see it, reach out to us at support@burreato.com.